FAQ
Frequently Asked Questions
How can I find my footwear size?
- Our footwear ordinarily runs true to size, however sizing preference will depend on each customer's unique needs.
- You can reference our size guide and fit suggestions below. The same reference guides are also available upon clicking on each product and visible under the product image section.
- If you have additional questions after referencing these guides, please contact us for assistance at clientservice@cerratusa.com.
Fit is true to size. If you are between two sizes, we recommend to size up.
Can I modify my order?
- If you wish to modify or cancel your order please contact clientservice@cerrat.com. We will do our best to accommodate your needs, but we cannot guarantee that an order can be modified after it is placed.
Can I track my order?
- Once your order has been processed and shipped, you will receive a confirmation e-mail that will contain your tracking number.
- You can also check the status of your order by logging into your account.
Do you charge sales tax?
We charge sales tax for all orders shipped to Texas. We do not charge sales tax for items shipped outside of Texas.